Kolkata: A Soul City

• Are the works framed?

The works are usually shipped rolled to avoid damages in transit and to also allow you to choose a frame that fits your vision and space better.

• Is the size mentioned apart from the margin for framing, or inclusive of it?

For artwork on canvas shipped rolled, the size of the artwork mentioned excludes the additional margin needed for framing. The artist will also provide the additional margin of canvas that is necessary for stretching and framing.

• What is the best frame for this work? Do you provide framing services?

While we do not have a dedicated framing service, we can put you in touch with our trusted framing partners whom we and our collectors regularly with. Our framing partners will suggest the best option depending on the artwork and its medium.

• Do you offer rush delivery?

We can try and make rush deliveries happen. Do reach out to us with your pincode and delivery details through any of the channels below:

Email: experience@artflute.com

WhatsApp: +91-8310552854 (Recommended for quick responses)

Call: +91-8088313131 (Recommended for quick responses)

Sale of Limited Edition Prints are returnable, only in the case of damage. For all return-related queries, drop us an email at experience@artflute.com. In case of returns, we will credit the amount you paid for the artwork into your Artflute exclusive wallet or payment method used.

Original Works: The sale of original works is final and is not returnable, except in the case of damage. We follow a thorough process of quality checks and packaging to ensure the artworks are safely shipped.

You are entitled to return the artwork (in case of damage) within 5 days of receipt and the payment will be refunded to you within 15 days from the date of return.

Acrylic Paintings:

Store paintings in a cool, dry place away from direct sunlight to prevent color fading. Dust gently with a soft, dry cloth or brush to remove surface dirt. Avoid using harsh chemicals or solvents for cleaning, as they may damage the paint. Glass framing is not necessary but can provide added protection. Handle with care to avoid scratching or smudging the surface.

Watercolor Paintings:

Avoid direct exposure to sunlight to prevent fading. Frame under glass with UV protection to shield from dust and moisture. Keep away from humid or damp areas to prevent warping. Handle with clean hands or gloves to avoid smudges and stains. Use acid-free materials for mounting and framing to prevent yellowing over time.

Oil Paintings:

Keep away from direct sunlight and extreme temperatures to prevent cracking or fading. Dust regularly with a soft, dry brush or microfiber cloth. Avoid hanging in areas with high humidity to prevent mold growth. Store paintings upright or flat in a stable environment to prevent damage from shifting.

Bronze Sculptures:

Dust regularly with a soft, dry cloth or brush to remove surface dirt. Avoid touching the sculpture with bare hands, as oils from the skin can cause discoloration. Keep away from areas with high humidity or moisture to prevent corrosion. Store in a stable environment to prevent accidental damage or tipping over.

Fiberglass Sculptures:

Clean gently with a soft, damp cloth or sponge to remove dirt and grime. Avoid using abrasive cleaners or scrubbing vigorously, as they may scratch the surface. Protect from prolonged exposure to direct sunlight to prevent fading. Store in a dry, cool place when not on display to prevent warping or damage.

Serigraphs:

When handling serigraphs, ensure your hands are clean and dry to prevent transferring oils or dirt onto the paper. Store serigraphs flat in a cool, dry, and stable environment to prevent warping or damage. Avoid areas prone to high humidity, temperature fluctuations, or direct sunlight. Frame serigraphs using acid-free materials to prevent yellowing or deterioration over time. Use UV-protective glass or acrylic to shield the artwork from harmful sunlight and dust. Dust the surface of the serigraph gently with a soft, dry brush or microfiber cloth. Avoid using water or cleaning solutions directly on the paper to prevent smudging or damage to the print. Hang serigraphs away from direct sunlight and sources of heat to prevent fading. Choose a stable and secure location for display to minimize the risk of accidental damage.

Shipping charges (Original Artworks):

Within India (for Artwork shipped rolled): Free Delivery

Within India (for Artwork shipped stretched, framed, or crated): Additional charges.

International Shipments: Shipping charges on actuals (depending on your location, size, and weight of the shipment) will be added to your purchase.

Shipping Charges (Limited Edition Prints):

Domestic and International Shipments: Free Delivery. Duties if any will be additional and be borne by the customer.

For Indian Shipments, we use DTDC, who has been our reliable partner over the years.

For International shipments we ship via FedEx or DHL who are reliable global partners. Duties if any will be additional and be borne by the customer.

• How do I know this is an authentic product by the artist?

Every Sale on Artflute will include a Certificate of Authenticity that certifies the authenticity of the product. In the case of Original artwork, the certificates will also be signed by the artist.

• Will I get an invoice? And GST credit?

Yes, every sale will be accompanied by an invoice.

• Can I negotiate the price of an artwork?

Yes, you can use the Make an Offer feature on the website to negotiate the price of works. But do make an offer that is fair to the artist.

• Will I be charged any duties or taxes for my order?

The prices are inclusive of GST when you select Rupee as your currency and are buying art in India. When buying art from outside India, there is no GST applicable and the duties applicable will be decided by the authorities in the destination country. The duties will be borne by you, the customer. While we can hint at the approximate charges, the actual duties charged are out of our control.

• What payment methods are accepted?

We accept all forms of digital payments. For other forms of payment do get in touch with us on any of the methods below:

Email: experience@artflute.com

WhatsApp: +91-8310552854

Call: +91-8088313131

• Are all artworks signed? Where is it located?

We try to ensure every artwork uploaded by the artist has been signed. And you should also be able to find the signature in the image of the artist uploaded. Note: This may not be applicable in the case of sculptures.

• How do I know when new items by artists I like become available?

You can use follow the artists feature or let us know the artists you are interested in and we will keep you posted! You can also sign up to our Whatsapp Newsletter on +91-8310552854

• Where do I begin if I want to commission an artwork?

Do let us know the artist you are interested in commissioning a work of and we can work with the artist to help bring your vision to life!

Email: experience@artflute.com

WhatsApp: +91-8310552854

Call: +91-8088313131

Feel free to reach out to us via any of the methods above. We're here to assist you!

• The work I wanted is no longer available - can I commission a similar work?

Absolutely! Do use the ‘SOLD! Set Alert for Similar Work’ button to register your interest.

• How is the work shipped out?

Artworks that are marked as ‘Shipped As: Rolled’ will be safely shipped out in a tube. Artworks that are marked as ‘Shipped As: Stretched, Framed or Crate’ will be shipped in a crated box to avoid any kind of damage in transit. These works usually can’t be shipped in a rolled format due to the nature of the work.

• Can I combine multiple items into one shipment to lower shipping costs?

Absolutely! We can work out a good shipping price for multiple artworks. Do share the artworks you’re considering with us via any of the methods below: Do let us know the artist you are interested in commissioning a work of and we can work with the artist to help bring your vision to life!

Email: experience@artflute.com

WhatsApp: +91-8310552854

Call: +91-8088313131